Refund Policy

Effective Date: 1st December 2024

Last Updated: 1st December 2024

At Inlay Designs & Solutions Pvt. Ltd., located at 3C, BCM City, Navlakha Square, Indore, MP-452001, we are committed to providing high-quality services and products, including our flagship product, A2Z-MySchoolApp. This Refund Policy outlines the terms under which refunds are provided to our customers.

1. Eligibility for Refunds

Refunds are granted under the following circumstances:

• Double payments made due to a technical issue or error.
• Failure to deliver services as outlined in the agreement or contract.
• Cancellation of an order or service request before fulfillment.

2. Non-Refundable Items

Refunds will not be issued in the following cases:

• Services that have already been provided or completed.
• Issues arising from user error or incorrect information provided.
• Changes in user requirements after the order or service initiation.

3. Refund Process

To request a refund, please follow these steps:

• Contact us at sales@idas.co.in or call us at 8319635193 or 8982946772.
• Provide the payment details, including date, amount, and transaction reference.
• Explain the reason for your refund request.

Refund requests are processed within 7-14 business days after verification of the issue.

4. Payment Method for Refunds

Refunds will be credited to the original payment method used during the transaction. If the original payment method is unavailable, alternative arrangements will be made in consultation with the customer.

5. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Inlay Designs & Solutions Pvt. Ltd.
3C, BCM City, Navlakha Square, Indore, MP-452001
Phone: 8319635193, 8982946772
Email: sales@idas.co.in